At Ola Leslie Solicitors, we aim to provide a high standard of service to all of our clients. If you are unhappy with any aspect of the service you have received, please let us know so that we can try to resolve the issue.
Making a complaint will not affect how we handle your matter.
If you have a concern about our service or about a bill you have received, please contact us with the details of your complaint.
You can make a complaint by writing to us or by email.
Please provide as much detail as possible about your concern so that we can investigate it properly.
COMPLAINTS SHOULD BE ADDRESSED TO:
Olaitan Kupoluyi
Managing Partner
Ola Leslie Solicitors LLP
141–142 Lower Marsh
London SE1 7AE
Email: info@olaleslie.com
Once we receive your complaint, we will:
Acknowledge your complaint, usually within 5 working days.
Review the matter and investigate the issues raised.
Provide a written response explaining our findings and, where appropriate, how we propose to resolve the matter.
Where necessary, we may ask you for additional information to assist our investigation.
If you remain dissatisfied after we have responded to your complaint, you may be able to refer the matter to the Legal Ombudsman, which is an independent organisation that investigates complaints about legal services.
You normally need to bring a complaint to the Legal Ombudsman within:
• six months after receiving our final response to your complaint, and
• no more than one year from the date of the act or omission about which you are complaining.
Further information is available from the Legal Ombudsman.
Legal Ombudsman Contact Details
Legal Ombudsman, PO Box 6167, Slough
SL1 0EH
Telephone: 0300 555 0333
Website: www.legalombudsman.org.uk
Email: enquiries@legalombudsman.org.uk
The Solicitors Regulation Authority (SRA) regulates solicitors in England and Wales.
If you believe a solicitor may have breached the SRA’s rules or professional standards, you can report the matter directly to the SRA.
Solicitors Regulation Authority
The Cube 199 Wharfside Street Birmingham B1
1RN
www.sra.org.uk
10 Whitehorse Mews, 37 Westminster Bridge Road,
London, SE1 7QD
“Ola Leslie Solicitors LLP is a limited liability partnership. Registered in England and Wales. Registered no: OC374424.
Regulated by the SRA and registered under SRA ID: 612672”
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